Istitutional iA

Knowledge becomes conversation.

Services, documents, procedures and contacts are often spread across many pages. Website visitors may know what they need without knowing where to find the answer.

The solution

Istitutional iA provides conversational access to sources selected by the organisation. It retrieves relevant information, explains it and guides users towards useful pages or offices, indicating when information needs to be confirmed at the source.

Selected sources

Authorised pages and documents define the information available to the assistant.

Contextual answers

Questions guide the search for information relevant to the user’s context.

A next step

Consultable sources and links help users reach the right service or contact.